Trending Topics

This report shows you what customers are talking about. It analyses and groups loops by their most prominent subjects, and displays the words that most accurately represent their relationship. The report also displays the number of sentences in each group.

This report is achieved by analyzing the customers’ initial comments using Natural Language Processing techniques. Loops of similar subject and context are compared and grouped. Note that this analysis is not simply a count of repeated words across loops; instead it uses advanced algorithms to find trends by comparing similar words, and by detecting repeated relationships between similar words.

Select the date range at the top of the page. If you have multiple locations, open the Report Settings menu by selecting the gear icon at the top of the page to choose one or multiple locations to report on. The output improves with more data; a minimum of 25 loops with comments is required for a meaningful result.

Select the gear icon within the report to tune the granularity of the analysis. Choosing a lower Number of Topics results in fewer groups of data, by more general topics. A higher Number of Topics setting results in more groups of data, by more specialized topics.