In cases where a text-centric experience is preferred, the templates mentioned may be configured to support. For example:
To Introduce the Guest to Texting:
- Loop can send a welcome text directly to their phone (preferred, via loop invite, and allowing for a simple direct reply), or
- Guest can be given the hotel’s unique texting number
(Done for example via DA email, or another means like physical signage. The limitations is: unless Loop has a record of this guest that includes the guest’s mobile number, the text will arrive ‘anonymously’ and will have no profile attached), or
- From an existing Loop web session, the guest updates their profile by adding a mobile number (this would have the effect of ‘turning on’ texting. Instructions in the ‘welcome text’ on Loop Web could encourage this).
As a Guest, to Engage via Text:
- The guest simply texts to that number.
(All text messages are posted to the Loop timeline)
As Staff, to Engage with a Texting Guest:
- Simply reply to the Loop conversation as usual.
Guest will receive text messages that can include the reply, plus any additional links/info/etc. (all defined by template). We typically include a link back to Loop Web view in these templates, but this can be adjusted.
As an example, with the following template configuration for a Guest-bound SMS message following a new Comment in a conversation,
The guest would receive a simple reply as follows:
Your order has been placed – thanks!
As a second example, with the following template configuration for a Guest-bound SMS message following a new Comment in a conversation,
The guest would receive:
“Your order has been placed – thanks!”
from Marty, Front Desk at New Orleans Grand.
View online: http://goo.gl/id=123abc
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