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Loop Pulse: Simple Texting
Loop Pulse: CSV Data Export
Question Order Bias: How to Eliminate

Loop Pulse: Simple Texting

December 01, 2017 16:06
Updated

The Loop Sentiment Report features a column called “SMS” that reflects the number of inbound SMS (Texting) messages. Since these conversation message do not have any Pulse survey responses, they are not categorize under either “Happy” or “Unhappy”:

Please note that the column appears on all Pulse customer systems, whether or not SMS only loops are configured. The SMS loops do not impact the ‘% Happy’ calculation.

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