The Loop® Pulse solution consists of (1) an interactive kiosk and (or) mobile UI, (2) real-time scoreboard and (3) web-based Employee Inbox.
The kiosk is a tablet device (e.g. Apple iPad, ChromeBook, etc) enclosed in a stand or a wall mount that is continuously displaying Pulse kiosk UI. The purpose of the enclosure is to secure the device in landscape mode and disable access to power and other buttons. Kiosk UI collects customer loops.
The mobile UI allows customers to create new loops using their personal devices. Usually the URL to access the mobile UI is advertised using marketing collateral. Mobile UI is an optional component of the Pulse solution. Benbria recommends including Mobile UI in all deployments, as it is a great vehicle for engaging with customers and increasing the take rates.
The scoreboard summarizes customer loops for the current day. It is driven by a device capable of displaying the Scoreboard page (e.g. iPod Touch with Benbria Pulse app installed, Raspberry Pi, etc) connected to an external monitor or a TV.
Benbria offers two lines of kiosk and scoreboard solutions: The A-Series (Apple-based) and C-Series (Chrome-based) platforms. Please see individual hardware guides for more information.
Employees can access the web-based Inbox to view customer loops, view the reporting and follow-up on the existing loop conversations. This part of the solution is hosted in the Cloud. Core Inbox actions are available on the mobile devices to make it easier for employees to engage with customers quickly while working out in the field. Benbria recommends using Desktop for Reporting pages for the best user experience.
The kiosk and mobile UI collect customer loops and send them to Benbria Loop server, which in turn updates the scoreboard in real-time. When a new loop comes in, it is also immediately available in the Employee Inbox. Benbria Pulse sends a daily Digest Email report for every location, summarizing customer loop counts and comments.
The full Pulse deployment would include a kiosk, a scoreboard and marketing collateral for the mobile UI. Every location requires individual kiosk and scoreboard hardware. The following sections describe in detail every component of the Pulse solution.
By default Loop Branding - “Powered by Loop” footer - appears on every page of kiosk and mobile. It can be disabled upon customer’s request.
- 3301 Loop Pulse C-Series Hardware Guide
- 3302 Loop Pulse C-Series Ops Setup Guide
- 3303 Loop Pulse C-Series User Guide
- 3401 Loop Pulse C-Series Hardware Price List
- 3304 Loop Pulse A-Series Hardware Guide
- 3021 Pulse Invitations Experience Design
- 3101 Pulse Flow Feature Sheet
- 3102 Pulse Connectivity Feature Sheet