Automatic Sentiment Detection
The customer's Temperature will be detected based on the analysis of message text and displayed as a flagged conversation in the Loop Inbox:
Figure 1 - Example Conversations added to the Loop Inbox marked as requiring immediate attention via the Temperature icon.
Figure 2 - Example of the temperature automatically assigned to the Conversation based on the customer's feedback.
The Conversation will be automatically assigned one of five Temperature icons ranging from a dark red sad face to a bright green happy face.
Conversations with the fourth and fifth lowest Temperature ratings are marked in the Loop Inbox for Team Member attention as orange and red, respectively.
The “Loop Temperature” label is also displayed in the guest profile pane (shown below).
Configuring Guest Temperature Flags
This feature requires ‘Loop Research’ ops account-level setting to be enabled.