Automatic Sentiment Detection
The customer's Temperature will be detected based on the analysis of message text and displayed as a flagged conversation in the Loop Inbox:
Figure 1 - an example of a conversation added to the Loop Inbox flagged as requiring immediate attention.
Figure 2 - Examples of the sentiment automatically assigned to the conversation based on the customer's feedback.
The conversation will be automatically assigned one of the following:
- "very angry",
- "happy" or
- "very happy".
“Angry” and “very angry” converstions are flagged in the Loop List for employee attention as orange and red, respectively.
“Loop Temperature” label is also displayed in the guest profile pane (shown below).
Configuring Guest Temperature Flags
This feature requires ‘Loop Research’ ops account-level setting to be enabled.
This feature requires ‘Research’ user permission enabled.