The Request section of the Loop Inbox will only be activated if an OnDemand menu has been configured for your account. More information about the OnDemand feature can be found in the following Knowledge Base article.
Within the Request tab, users will be able to view all orders that have been placed by customers through their Loop account. Users will be able to view the status of these orders as well as action these orders if required.
The five options on the Requests page (Pending, Acknowledged, Scheduled, Fulfilled, Cancelled, and All) are all of the status’ that a Request can possibly have. A Request can only be in one of these categories at a time. Selecting a category will show the user all of the Requests in that specific stage.
Clicking the status of a specific Requests gives the user the option to change the status if needed.
If applicable, the dropdown menu in the top left-hand corner of the screen lists all of the locations the current user has access to. Selecting another location will load the Requests unique to that specific location.
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