Loop's Guest Temperature (or Sentiment) analysis of incoming Conversations automatically adds a rating between one and five based on the content of the message received. This rating is depicted by colour-coded emoji's, ranging from red and very angry to green and very happy.
While the methodology in use to establish this sentiment is a trade secret, information can be provided in terms of the accuracy applied to a variety of different sources of media. The Guest Temperature accuracy ratings are listed below for a variety of sources:
- Social Media (Tweets for example): 99% accurate in determining temperature
- Movie Reviews: 70% accurate in determining temperature
- NY Times Editorials: 69% accurate in determining temperature
- Product Reviews: 57% accurate in determining temperature
For more information on the Guest Temperature feature and configuring it for use see the following Knowledge Base article.