Loop Knowledge Base
Articles & info to help you get the most out of Loop!
Loop - General Information
General Data Protection Regulation (GDPR)
Feature Walkthroughs
- Associating Tags to Users
- Net Promoter Score Question Type
- Assigning Conversations to Specific Team Members
- Loop Guest Temperature (Sentiment) Analysis Accuracy
- Loop Custom Field - Maintaining a Pick List
- Loop Inbox App
Loop's Channels
- Loop Channels
- Web Messenger Channel
- Web Feedback Channel
- Web Flow Channel
- Email Channel
- Texting Channel
APIs, SDKs & Integration
- Connected Guests Integration Feature Sheet
- How Tripleseat Integration Works
- Loop Rest API Specification (v2)
- Loop SDK
- Loop SDK Setup, Pulse (Swift on iOS)
- Loop SDK Setup, Pulse (Java on Android)
Web Messenger
Loop Web Feedback
- Loop Pulse C-Series IT Requirements
- Loop Pulse Solution Overview
- Multi-Pulse: Configuring Multiple Surveys
- Loop Pulse C-Series User Guide
- Loop Pulse C-Series Hardware Guide
- Loop Pulse A-Series Hardware Guide
Reporting
- Loop Reporting Overview
- Conversations Reporting in Pulse
- Responses Reporting
- Dashboard Reporting Metrics
- Dashboard Goals
- Dashboard Weekly Push Email Report
Admin 1.0
- Admin 1.0: Communication Templates
- Admin 1.0: Escalations
- Admin 1.0: Exporting Conversations and Responses
- Admin 1.0: Languages (i18n or Internationalization)
- Admin 1.0: Messenger Multimedia Settings
- Admin 1.0: Subscriptions
Tips & Tricks
- Bookmark Reports to Save Time
- Contact Alias
- Ensuring Submitted Feedback is Authentic
- Inviting Guests using a Recipient List in CSV format
- Keyboard Shortcuts
- Loop Best Practices for Improving Customer and Employee Adoption
Help!
- FAQ: Out of Office & OnDemand?
- How do you calculate Message Response time?
- Level III Support Process
- Reverting Default Kiosk Language
- Web Browser Support
- What's changed with the Loop Sidebar?
Policy & Legal
- Service Level Agreements
- Terms of Use
- Privacy Policy
- Acceptable Use Policy
- Loop Security Guide
- Professional Services Agreement